We ship via Air 21 and in some cases, other premium carriers to provide expedited service. When you order by 3 p.m. on a business day, most orders will be shipped the following day and you will receive it in 2 business days
The following orders may result in delayed shipping:
Incorrect shipping address
Shipping address does not match billing address
Payment delay or issue
Unapproved payments in our payment gateway (we will receive an alert within 24hrs in case of high risk purchase)
Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
Courier failure to deliver (e.g. severe weather conditions)
Tracking Your Order
Once your order has been processed and shipped, FrieslandCampina will receive an email with shipping and tracking information. Should you wish to track your order, please contact us at firstname.lastname@example.org or via telephone at +632-7980644 or +63917 5376836 and we will give you your tracking number. You can then use your tracking number on the carrier’s website to trace your order.
Finding Your Box
If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your front gate, garage, or even behind bushes. If there is no tracking information or the tracking information shows that the item was returned to us, please contact us by email or phone.
If you’re Not Home
It is the driver’s discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it best to obtain a signature, he or she will try a few times to secure one. It is best to provide a contact number. When a package is returned to us labeled “undeliverable,” you should get a full refund of purchase price (excluding delivery charges) unless it is determined that the delivery of the package was improperly refused or its non-delivery caused by reasons other than the responsibility of our courier or Friesland Campina, in which case you will not be refunded the purchase price and/or shipping costs. Undeliverable orders will not be resent. You must place a new order to receive your items.